Frequently Asked Questions

With Anchor Realty you have the option to book completely online. To do this, check the availability for the property you wish to rent. If it is available fill out the information needed to complete the rental.

If you wish to complete your rental via phone please call our office (757) 428-0432 and speak with a representative. They will walk you through the steps to make a reservation over the phone.

If you choose to pay with a check or money order the reservation fee and the signed lease must be returned to our office within ten (10) days. If it is not returned in this time period the property will return to the status of available and may be rented to someone else. Please return your signed lease and Reservation Fee as soon as possible to ensure you have secured your rental home.

After we have received a signed lease and the Reservation Fee the property is yours for the week. You can change properties or dates (subject to availability) for a Thirty-Five Dollar ($35.00) Transfer fee. The remainder of your balance (including pet fees, taxes, rent, and damage deposit) must be paid Thirty (30) days prior to arrival date. Accounts with unpaid balances after this date will forfeit the Reservation Fee and will be treated as a cancelled rental (see Cancellation Policy).

If you wish to bring your furry friends along with you please make sure that the property you select allows pets. If the property's page states that animals are allowed a non-refundable fee of One Hundred Dollars ($100.00) per pet (limit of 2 pets) will be added and is due thirty (30) days before arrival. 

Any evidence of pets in the unit without permission, or more pets than specified will result in a charge of One-Hundred Fifty Dollars ($150.00) per pet to be deducted from the Damage Deposit. Any extra damage to the unit will result in more funds taken being taken from the Damage Deposit.

Keys will be issued at the Anchor Realty office at the time of check-in. These keys are your responsibility during the duration of your stay. Keys must be returned to the office by 10:00am on the day of check-out.

Locked Out Fee

If your keys are left in your property and you require Anchor Realty to come and unlock the property, a Twenty-Five Dollar ($25.00) fee will be deducted from the damage deposit to cover the cost of this service. 

Lost/Unreturned Keys

All keys must be returned to the Anchor Realty office on the date the lease expires; failure to return all keys will result in a One Hundred Twenty-Five Dollar ($125.00) deduction from the damage deposit to cover costs of changing locks.

Lost Parking Passes

All parking passes must be returned to the Anchor Realty office on the date the lease expires; failure to return each parking pass will result in a Seventy-Five Dollar ($75.00) deduction per pass from the damage deposit to cover costs of a new pass.

We understand that sometimes things come up and you are unable to fulfill your travel plans. All cancellations must be submitted in writing. We make every effort to re-rent the property you had booked for the week so that your loss can be minimized. If the property is not re-rented the only refund you will receive is the damage deposit (if it had been paid). Under no circumstances will the Reservation Fee be returned. If the property is re-rented at the same rate the remainder of the money will be returned to the renter.

If you change your mind and wish to rent a different property we can transfer funds to the new property for a transfer fee of $35. The transfer fee must be paid at the time of the transfer. A corrected lease must be signed and returned to the office.

Check-in time is after 3:00 pm. We do all that we can to have our homes ready by check-in time, but we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and all maintenance personnel must provide services between occupancies for every home. You must come to the office to check-in, you may not go to the property before checking in with our office.  

If you arrive after-hours, keys or a keyless entry code and directions to your vacation home will be left in the After-Hours Dropbox only if your account is paid-in-full and we have received a signed lease. The dropbox is beside the front door of our office located at 613 21st Street, Virginia Beach, Virginia. In order for the keys to be placed in the dropbox your account must be paid in full and a signed lease must be on file in our office.

Please keep in mind that if you have ordered linens and are going to be arriving late, please let our office know so that we can make arrangements.

At the office: Please park either on-street parking on 21st Street or behind our office building in the gravel lot.

At your Vacation Home: Please only park in the designated spot(s) for your rental home. Some units are provided with parking passes. Please keep the passes in plain view to avoid getting towed. Anchor Realty is not responsible for vehicles towed when parked in unauthorized locations.

Anchor Realty Group is only authorized to rent to family groups. House parties, keg parties, excessive noise and/or disruptive behavior (i.e. fireworks, loud music, etc) are not permitted and will result in the immediate eviction without a refund.  Anchor Realty Group also has the right to proceed with the necessary legal action to recover damages.