Frequently Asked Questions

Office Hours and Location

We are located at 613 21st Street in Virginia Beach, Virginia. View Large Map

Hours of Operation:

Tuesday- Friday: 10:00 am- 5:00 pm
Saturday-Monday: by appointment

Reservation Process

With Anchor Realty, you have the option to book completely online! To do this, check the availability for the property you wish to rent. If it is available fill out the information needed to complete the rental.

If you wish to complete your rental via phone please call our office (757) 428-0432 and speak with a representative. They will walk you through the steps to make a reservation over the phone.

If you choose to pay with a Cashier's Check or money order the reservation fee and the signed lease must be returned to our office within five (5) days. If it is not returned in this time period the property will return to the status of available and may be rented to someone else. Please return your signed lease and Reservation Fee as soon as possible to ensure you have secured your rental home.

After we have received a signed lease and the Reservation Fee the property is yours for the week. You can change properties or dates (subject to availability) for a Thirty-Five Dollar ($35.00) Transfer fee. The remainder of your balance (including pet fees, taxes, rent, and damage deposit) must be paid Sixty (60) days prior to arrival date. Accounts with unpaid balances after this date will forfeit the Reservation Fee and will be treated as a Terminated rental. Termination from lack of payment within 60-days of Reservation Date will take place automatically without the tenant being notified. (see Cancellation and Termination Policy). Any reservation made within 60 days of the arrival date must be paid in full at the time of booking and with certified funds (cashier's or bank check, money order, or credit card with the exception of American Express).

Reservation Fee

The Reservation Fee is used to reserve your rental and is 50% of the total rent amount. This fee is due at the time of booking. Once paid and the lease is signed the place is yours. The Reservation Fee is due at the time of booking. This fee is non-refundable but is transferable to a different property within one year of your original reservation date(see Transfer Fee). This amount is credited towards the total rent payment that is due Sixty (60) days before your arrival.

Pet Policy

If you wish to bring your furry friends along with you, please make sure that the property you select allows pets. If the property's page states that animals are allowed, a non-refundable fee of One Hundred Dollars ($100.00) per pet (limit of 2 pets) will be added and is due sixty (60) days before arrival. For yearly or month-to-month rentals, the non-refundable fee is Two Hundred Dollars ($200.00).

Any evidence of pets in the unit without permission, or more pets than specified will result in a charge of One-Hundred Fifty Dollars ($150.00) per pet to the tenant's account. Any additional damage to the unit will result in additional funds being charged to the tenant's account.

Damage Protection

If you do not elect to purchase CSA Vacation Insurance;

A payment of One Thousand Dollars ($1,000.00) must be paid as a damage deposit. This sum will be due 60 days before arrival with the remainder of the rent. The damage deposit will be held by Landlord to secure Tenant's full compliance with the terms of this Lease. Anchor Realty may apply the damage deposit to the payment of any damages the property has suffered due to failure to maintain the Premises, to surrender possession of the Premises thoroughly cleaned and in good condition (reasonable wear and tear excepted), or to fully comply with the terms of this Lease, and any balance, if any, to unpaid rent and fees. Landlord shall provide Tenant with an itemized accounting, in writing, showing all such deductions and the reasons for such deductions. Damages will be assessed the day of check-out. If the full deposit is being returned it will refunded on the Monday following check-out via check.

Maximum occupancy

The maximum occupancy for each unit is listed on each property's page.  If any unit is found to be over occupied, the tenants may will be charged an additional fee or will be evicted and all rents forfeited.

Please contact Anchor Realty Group for questions regarding occupancy.

Smoking Policy

All of our properties are NON-SMOKING units. Smoking any substance is not permitted on any of our properties. This includes tobacco, electronic vapor devices, illegal substances and any other smoking substances.

Any evidence of smoking in the unit will result in an additional charge&nbsp to your account and is cause for immediate eviction and forfeit of all rents paid.

Keys (locked out fee, lost key fee, parking passes)

Keys will be issued at the Anchor Realty office at the time of check-in. These keys are your responsibility during the duration of your stay. Keys must be returned to the office by 10:00am on the day of check-out.

Locked Out Fee

If your keys are left in your property and you require Anchor Realty to come and unlock the property, a Twenty-Five Dollar ($25.00) fee will be deducted from the damage deposit to cover the cost of this service. 

Lost/Unreturned Keys

All keys must be returned to the Anchor Realty office on the date the lease expires; failure to return all keys will result in a One Hundred Twenty-Five Dollar ($125.00) deduction from the damage deposit to cover costs of changing locks.

Lost Parking Passes

All parking passes must be returned to the Anchor Realty office on the date the lease expires; failure to return each parking pass will result in a Seventy-Five Dollar ($75.00) deduction per pass from the damage deposit to cover costs of a new pass.

Taxes

Anchor Realty's tax rates are governed by the Commonwealth of Virgina and the City of Virginia Beach. Currently the state tax rate for rentals is 14%. The City of Virginia Beach Lodging fee is $2/night stayed.  Taxes subject to change without notice.

Cancellation and Termination Policy

We understand that sometimes things come up and you are unable to fulfill your travel plans. We suggest that you make sure your rental is secured by adding CSA Travel Protection to your rental. CSA Travel Protection ensures you will receive your money back if you are unable to take your vacation. They also protect you while you are on your vacation with conceirge and medical services. For more information please ask a staff memeber about the benefits of protecting your vacation! If you do wish to purchase, the insurance fee must be paid in full, in addition to the reservation fee required to book the property. www.vacationrentalinsurance.com

Our Policy concerning Cancellation is as follows:

All cancellations that are submitted in writing and received prior to 60 days before the term commencement date will be fully refunded less the 50% reservation fee. Under no circumstance is a refund issued within 60 days of term commencement date.

If a tenant requests to be transferred to a different property, funds can be transferred with a minimum of 60 days notice of the term commencement date to the new property for a transfer fee of $100. The transfer fee must be paid at the time of the transfer. A corrected lease must be signed and returned to the office, and new dates of stay must occur within 12 months of original reservation dates..

The remainder of your balance (including pet fees, taxes, rent, and damage deposit) must be paid Sixty (60) days prior to arrival date. Accounts with unpaid balances after this date will forfeit the Reservation Fee and will be treated as a Terminated rental. Termination from lack of payment within 60-days of Reservation Date will take place automatically without the tenant being notified.

Payment

To reserve your rental, a Reservation Fee of 50% of your total rent must be paid. This payment is credited to your rental total and, along with your signed lease agreement, secures your property for the week. If you wish to purchase CSA Travel Insurance, the insurance fee must be paid in full in addition to the reservation fee. The remainder of the rent is due 60 days before your arrival. The damage deposit of $1,000 is also due 60 days before your arrival. We will return the damage deposit to you after your departure, as long as the property was left in order with no damages. If you wish to reserve a property less than 60 days before the arrival date, the rental total and damage deposit are due upon booking in certified funds. No personal checks will be accepted in this case.

Anchor Realty accepts credit cards,pre-cleared checks (bank or cashier checks) and money orders as payment. No cash accepted.

We accept Visa, MasterCard, Discover, and check cards as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Credit cards are no longer accepted for Long Term rental payments except for Application Fees.

Pre-cleared checks must be payable to "Anchor Realty Group" and mailed to 613 21st Street, Virginia Beach, VA 23451.

Check-in (regular and after hours) and Check-out

Check-in time is after 4:00 pm. We do all that we can to have our homes ready by check-in time, but we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and all maintenance personnel must provide services between occupancies for every home. You must come to the office to check-in, you may not go to the property before checking in with our office.  

We are now offering early check-ins and late check-outs as a convenience. Please contact our office for more information about this new service!

If you arrive after-hours, keys or a keyless entry code and directions to your vacation home will be left in the After-Hours Dropbox only if your account is paid-in-full and we have received a signed lease. The dropbox is beside the front door of our office located at 613 21st Street, Virginia Beach, Virginia. In order for the keys to be placed in the dropbox your account must be paid in full and a signed lease must be on file in our office.

Please keep in mind that if you have ordered linens and are going to be arriving late, please let our office know so that we can make arrangements.

Linens

With all of the things that you have to pack for your week at the beach you don’t have to fill the car with sheets, towels, and beach towels.

We rent everything from sheet sets, beach towels to even baby equipment. It helps to free up extra space in the car and worry from your mind. Give us a call at (757) 428-0432 or email at linens@anchorvirginia.com for more information.

You deserve to relax on your vacation, let us take care of your linen and equipment needs!

Bed

Twin Sheets *$9.00
Double/ Full Sheets *$10.00
Queen Sheets *$12.00
King Sheets *$13.00
Extra Pillow (Pillowcase included)$5.00
Inflatable Mattress $30.00
Rollaway Bed$30.00 
Crib$40.00 (includes crib sheet and setup) 
Pack 'N' Play$20.00 (includes sheet) 
Highchair $15.00 

* Pillowcases included with Sheets

Bath

Towel Set (bath towel/ hand towel/ washcloth)$8.00
Bath Towel$4.50
Hand Towel$2.00
Washcloth$1.75
Tub Mat$3.00
Dish Towel$2.00
Maintenance

At Anchor Realty we manage all of the maintenance of our properties. If you experience an emergency during your stay, please call 911. When you notice a maintenance concern, please give our office a call and we will take care of the issue as soon as we can.

You can also email Maintenance@anchorvirginia.com for questions or maintenance requests. If you experience a maintenance-related emergency after hours that cannot wait until our office opens the following morning, please call 757-642-6255 and our on-call personnel will address your needs as soon as possible.

Trash

Please place the trash bags from your unit in the big black trash cans that are located outside of the houses. Anchor Realty Group staff will come and take the big black trash cans out to be collected and return them after collection. Please take out all of your trash at the end of your stay. If you are staying in a condo unit please place your trash in the recepticles provided outside.

We also encourage recycling in our vacation homes. Please place the recycled items in the big blue trash cans located outside of the units. See below for information about recyclable items:

Paper

  • Clean newspaper
  • Broken down cardboard boxes, clean, dry and unwaxed
  • Chipboard, such as cereal and cracker boxes
  • Unwanted mail including catalogs and magazines
  • Telephone books and paper grocery bags

Glass

  • Clear, green and brown glass bottles and jars (remove and discard lids)

Plastic

  • The only type of plastic which is acceptable for recycling are bottles with a neck and spout (remove and discard lids)

Metals

  • Aluminum, steel/tin food and beverage cans

Pour or wipe out cans and bottles. Place recyclables loosely in your container.

Townhome residents with the 18-gallon recycling bin container service may place any additional recyclables in paper bags next to their container.

Please don't place the following items in your blue recycling container:

Household Garbage
Waxed Cardboard (for example, frozen food boxes)
Juice Boxes
Milk Cartons
Food Containers (such as carry out containers and pizza boxes)
Yard Waste (grass, leaves or branches)
Plastic Bags - Plastic bags are collected at most grocery stores for recycling.
Plastic Toys
Plastic Pools
Plastic Motor Oil Containers
Ceramic or Ovenware Dishes
Bottle Caps or Lids
Styrofoam
Packing Peanuts

Parking

At the office: Please park either on-street parking on 21st Street or behind our office building in the gravel lot.

At your Vacation Home: Please only park in the designated spot(s) for your rental home. Some units are provided with parking passes. Please keep the passes in plain view to avoid getting towed. Anchor Realty is not responsible for vehicles towed when parked in unauthorized locations.

Packing List

Kitchen

  •  Groceries
  •  Condiments
  •  Coffee Filters
  •  Paper Towels
  • Napkins
  • Garbage Bags
  • Soaps (Dishwasher Liquid/Powder, Dish Soap, Hand Soap)
  • Aluminum Foil & Plastic Wrap
  • Charcoal (for Grills)
  • Grill Equipment
  • Specialty Cooking Utensils

General

  • Toiletries
  •  Laundry Detergent & Hand Soap
  • Toilet Paper (we provide a “Starter pack” but this does not last all week)
  • Sunscreen
  • Beach Equipment (toys, chairs, umbrella, beach blanket & towels, cooler)
  • Linens  
Internet Access

If internet access is provided in the units it will be listed as a feature on the property's individual site. Please check each listing to see if internet access is provided.

Cancellation Insurance

CSA Vacation Rental Insurance is offered with all vacation rentals. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. View a description of Coverage/Policy at www.vacationrentalinsurance.com/330cer

Age Requirements


Anchor Realty Group is only authorized to rent to adults over the age of twenty-four (24). Any individuals under the age of twenty-four (24) must be accompanied by and supervised by a Tenant at all times. House parties, keg parties, excessive noise and/or disruptive behavior (i.e. fireworks, loud music, etc) are not permitted and will result in the immediate eviction without a refund.  Anchor Realty Group also has the right to proceed with the necessary legal action to recover damages.

Last Minute Rentals

Rentals made within sixty (60) days of check-in date are considered last minute rentals. We love and welcome last minute rentals but there are some things that are different about them.

If you book last minute the rental total, including damage deposit must be paid immediately after you book the property. The Reservation Fee is no longer applicable and the entire total is required to reserve the property. The balance must be paid with certified funds (no personal checks accepted under any circumstances).

Also the lease for the property must be signed before keys can be issued. For example, if you are arriving after business hours, we will be unable to leave the keys in our after-hours dropbox unless we have a signed copy of the lease in our office.

Processing Fee

The processing fee covers the administrational cost of processing a reservation and related correspondence. We pride ourselves in having the lowest pricing of any company in our area. Contact us if you find a lower price!

CSA Vacation Rental Damage Protection

Vacation Rental Damage Protection:

As part of your stay you may purchase a Vacation Rental Damage plan designed to cover unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. You will still be responsible for any damages that exceed $3,000.00 or are not covered under the plan and associated damages will be charged to the credit card on file.

If, you damage the real or personal property assigned to your rental accommodations during the trip, the Insurer will reimburse the cost of repair or replacement of the property, up to $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy (www.vacationrentalinsurance.com/330cert). The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Anchor Realty Group any amount payable under the terms and conditions of the Vacation Rental Damage plan. Please contact Anchor Realty Group directly if you do not wish to participate in this plan or assignment.

If you do not purchase CSA Vacation Rental Damage Protection, you will be required to maintain a refundable One Thousand Dollar ($1,000) Damage Deposit.

Beach Equipment Rentals

Each of these items can be requested at the time of reservation or at check in. Payment will be required at time of check-in payment.

EZ Beach Cart

$40.00

Beach Umbrella

$15.00

Beach Chair

$15.00

Stroller

$15.00